Customers are provided with an alarm unit and a pendant which is worn around the neck. If customers are in distress or need help, they simply press the button on the unit or on the pendant and the alarm is raised at our Telecare Centre, where our dedicated call handlers will instantly recognise the caller and deal with their problem.

If the help that is needed cannot be provided over the telephone, our call handlers may need to notify the emergency services, contact a family member, neighbour or a GP. In the Stockport area a trained Carecall Mobile Warden can also be sent to provide direct help (silver, gold and platinum services only).